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Certfified Pharmacy Executive Leader (CPEL)
Certfified Pharmacy Executive Leader (CPEL)
Integrated Informatics Institute
Integrated Informatics Institute
Handout

Educational Sessions

The Leader's Role in Creating World-Class Patient Experiences

Thursday, December 7, 2023
8:00 AM - 11:00 AM  
Location: ACC, Room 207b, Level 2
CE Credits 3.00 contact hours
Activity #: 0204-0000-23-355-L04-P
Activity #: 0204-0000-23-355-L04-T
Activity Type: Application-based
Target Audience: Pharmacist, Pharmacy Technician

Learning Objectives:

  • Analyze the four components of experience that produce a world-class patient experience.
  • Create a patient-driven "always plays" playbook.
  • Develop a "never-plays" playbook that will remove "organizational graffiti" or "never-phrases".

    Program Chair(s)

  • Jake Poore

    President and Chief Experience Officer
    Integrated Loyalty Systems, Inc.

    • Moderator(s)

  • Jake Poore

    President and Chief Experience Officer
    Integrated Loyalty Systems, Inc.

    • Faculty Member(s)

  • Jake Poore

    President and Chief Experience Officer
    Integrated Loyalty Systems, Inc.